https.//ceramicachinchilla.com (hereinafter, the Website) is a website owned by 

Company Name: CERAMICA CHINCHILLA, SL
Name of the owner: FRANCISCO-JAVIER SANCHEZ SANCHEZ – 44379869N
Registered office: CALLE POZO DE LA PEÑA, S/N – 02520 CHINCHILLA DE MONTE ARAGON – ALBACETE
NIF: 47398821F
Contact telephone number: 967260008
Email: fabrica@ceramicachinchilla.com

Access, reproduction and use of the Website services requires prior acceptance of the Conditions of Use in force at all times; THE OWNER reserves the right to modify these Conditions when it deems appropriate, by publishing the new text on the Website.

It is the user's responsibility to know the Conditions of Use before accessing the products and services on the Website. If you do not agree with them, we ask you to refrain from using it.

PROPERTY

The Website is a work composed of various integrated and inseparable elements (text, illustrations, photographs, animated images, videos, computer programs, including the html codes of the website, etc.), whose Intellectual Property corresponds to THE OWNER, except regarding those materials obtained under license from third parties.

THE OWNER and its licensors retain at all times the Intellectual Property over the Website and over the different elements that compose it, individually considered, in all copies made (whatever the support to which they are incorporated), granting over them only the rights of use described below. Any right that is not expressly assigned is understood to be reserved.

In addition to the above, THE OWNER is responsible for the selection, design of the structure and layout of the contents of the Website, as well as who has taken the initiative and assumed the risk of making substantial investments aimed at obtaining, digitizing and presenting of the same, corresponding, therefore, to the protection that article 12 and Title VIII of Book II of the Intellectual Property Law may grant to the website, considered as a database.

THE OWNER is also the sole owner of the design and graphic image of the Website, reserving the relevant legal actions that may apply against people who make imitations or unfair uses of it.

WEB CONTENTS AND DOWNLOADS. PERMITTED AND PROHIBITED USES.

It is allowed:

• Browsing the Web, that is, accessing and viewing it on a device, remaining Any temporary or accessory reproduction is authorized, provided that it is not voluntary and forms an integral and essential part of the technological transmission process. Navigation by Certain sections of the Website require prior registration.
• Benefit (upon registration) from the services and advantages provided by THE OWNER through the Website to its users, under the conditions expressly indicated in the different sections.

It is strictly prohibited:

• Any operations regarding the Website, its contents, the downloaded products and copies of all of them that are contrary to the Law, good customs and good faith.
• Any use outside the personal and private sphere, especially those for commercial or professional purposes, including sending advertising or messages and collecting and processing data from third parties.
• Any type of extraction, public communication and/or transmission, total or partial, by any means, outside the private scope of permitted use and, especially, its incorporation into any other work, including web pages, collections or databases. Exception from this prohibition is publication in
  media of materials that can be downloaded from the Press Room section.
• The removal, concealment or falsification of notices and warnings regarding the Intellectual or Industrial Property of the Website or any of the products provided through it.
• Operations and activities expressly prohibited in any other sections of these General Conditions and, in general, any that may harm the normal functioning of the Website, other users or any third party.

LINKS TO THE WEB

The establishment of links and hyperlinks to the Web from other pages or websites is authorized, provided that they are not done in a way that damages the public and brand image of THE OWNER, the Web or any of the people and products. to be referred to therein. When establishing links with the Website, the use of techniques that imply confusion about the identity and ownership of the content, such as framing or others, is expressly prohibited.

The establishment of links from pages or websites whose contents promote or excuse, directly or indirectly, any type of violence, discrimination, pornography or illegal activity is prohibited. Likewise, the establishment of links for commercial purposes is expressly prohibited.

When creating the links, the use of elements extracted from the Web is expressly prohibited without the prior and express consent of THE OWNER.

In no case may it be understood that the links to the Web from third-party pages or websites imply relations between THE OWNER with their owners, nor does it imply any endorsement, sponsorship or recommendation of THE OWNER regarding them, so THE OWNER does not will be absolutely responsible for its content and legality.

CONTENTS AND USER BEHAVIOR.

As a client or user of the Website, you agree to make appropriate use of the contents and services offered through it and not to use them to:

1. Involve in illicit, illegal activities or activities contrary to good faith and public order.
   2. Spread content or propaganda of a racist, xenophobic, pornographic nature, that advocates terrorism or that violates human rights.
   3. Cause damage to the physical and logical systems of THE OWNER, its suppliers or third parties; Introduce or spread computer viruses or any other physical or logical systems on the network that are likely to cause the aforementioned damage.
   4. Disseminate content that threatens the image and reputation of THE OWNER or third parties.
   5. Attack the intellectual, industrial, image, honor or other property rights that correspond to THE OWNER or third parties.

THE OWNER will have full freedom of decision as to whether the collaborations and messages are finally published on the Web or not, and will be entitled to remove them when he or she deems appropriate.

The violation of any of the rules contained in these Conditions of use and especially, of what is provided in this clause, will entitle THE OWNER to immediately terminate you as a user or subscriber of the Website.

Users who make purchases or request Quotes on this website fully accept these GTC and will be bound by them, as if they were written at the time of contracting/purchase.

It will be an essential requirement to read and accept the GTC, prior to purchasing any product.

NOTES: This website does not carry out any commercial transaction/sale directly to the user, so it would only be providing budgetary services or information related to the products and/or services it offers.

CERAMICA CHINCHILLA, SL reserves the right to modify the GTC at any time and without prior notice. The GTC will always be accessible from the website, so that the user can consult or print them at any time.

The BUDGETED prices and sales conditions are for informational purposes only and may be modified in response to market fluctuations and delivery times. However, placing the order by completing the purchase form implies compliance with the price offered and with the general conditions of sale in force at that specific time. Once the order has been formalized, the purchase will be deemed to have been completed in full, with all the legal guarantees that protect the purchasing consumer and, from that moment, the prices and conditions will have a contractual nature and cannot be modified without the express agreement of both contracting parties. . Castilian-Spanish will be the language used to formalize the contract. The electronic document in which the contract is formalized will be archived and the user will have access to it upon request to our company.

PAYMENT METHODS.

• TRANSFER.
• COUNTED.
• FINANCING.
• BANK DOMICILIATION (SEPA)

SHIPPING.

Delivery times range between 48 and 72 hours. We cannot guarantee these delivery times, although we try to ensure that OUR transport company meets them whenever possible. In rural towns far from urban centres, it is not possible to guarantee delivery within 24 hours under any circumstances.
Delivery times will depend on the availability of each product, which is indicated on each and every one of the products offered. For orders that include several items, a single shipment will be made and the delivery time will correspond to the item whose delivery time is longer.
The customer will have 72 hours to check the integrity of all the components of the order and to verify that everything they should be included in the included products. After these 72 hours, the shipment will be considered accepted and claims for damage or failures with the shipment will not be accepted.
An order will be considered delivered when the delivery receipt is signed by the customer. It is in the next 24 hours that the client must verify the products upon receipt and expose any objections that may exist.
If you receive a product damaged by transport, it is advisable to contact us within the first 24 hours to be able to claim the incident from our company and the carrier. In the same way, it is advisable to inform our transport company.

Shipping costs vary depending on the order. They depend on four factors: weight, volume, shipping location and amount.

WITHDRAWAL OR RETURNS

In accordance with current legislation, products can be returned in good condition and for any reason, within a period of 10 calendar days from receipt of the merchandise by the customer. To do this, the conditions set out in this document must be met.

For these purposes, CERAMICA CHINCHILLA, SL informs that the Revised Text of the General Law for the Defense of Consumers and Users (TRLGDCU) establishes several options to be able to exercise the right of withdrawal. Among them, it includes the possibility of doing so by filling out a form electronically. In order to shorten the time and so that you can make the return in a comfortable way and without delays, at CERAMICA CHINCHILLA, SL we advise you to make use of this option and fill out the withdrawal form that will be provided to you when formalizing your order.

The purchase must be returned with all its products in its original packaging and seal and with all its accessories.

The customer must assume the costs of return shipping. Under no circumstances will freight collect shipments be accepted.

The customer will be responsible for ensuring that both the product and its packaging arrive in perfect condition, and it is necessary to package the items appropriately in order to avoid possible deterioration during transport.

Once we receive the return package, we will verify its status and when we verify that both the returned items, as well as possible accessories, Samples, promotional gifts and documentation, are complete and in perfect condition, we will send the customer an email to notify you of the approval or rejection of your refund.

The refund of all payments received for the purchase, including delivery costs, will be made within 10 calendar days following the withdrawal.

The refund will be processed through the same payment method used by the customer for the initial transaction.

We reserve the right to withhold the refund until we have received the products or until the customer has presented proof of the return of the products, depending on which condition is met first.

We will not issue a refund if the product has been unpacked and used.

In the event that the client receives a wrong product or in poor condition, or in case of loss or damage to products by the transport company, the client may request its return and/or replacement, within the first 24 hours to be able to claim the incident from our company and transport. In the same way, it is advisable to leave a record to the transport company. In this case, we undertake to assume the shipping costs of the return, we will be in charge of collecting the defective product and/or replacing the missing product with another identical product at no additional cost to the customer.

In the event that the product to be exchanged has a higher price than the previously purchased one, the customer must pay the difference in value. If, on the other hand, the new product has a lower price than the previously purchased one, a CORRECTIVE INVOICE will be issued for this difference.

To manage any type of return or exchange of purchased products, the customer can also contact us by email fabrica@ceramicachinchilla.com  or by phone 967260008
__________________________________________________
The customer must tell us the order number and we will tell them exactly all the steps to follow.
We also inform you that we will not accept changes or returns that have not been previously communicated through the indicated channels.

Guarantee.

The warranty does not cover defects caused by incorrect use of the product and/or manipulation other than that necessary to establish its nature, characteristics or operation. In these cases, the consumer must be responsible for them. The following are therefore excluded from the guarantee:

• Defects and deterioration caused by external events, accidents, mainly accidents due to wear and tear and use not in accordance with the instructions.
• Modified or repaired products.
• Incorrect use.

Litigation Resolution.

Online dispute resolution in consumer matters in accordance with Art. 14.1 of Regulation (EU) 524/2013: The European Commission provides an online dispute resolution platform that is available at the following link: http://ec.europa.eu/consumers/odr/